FAQs – Frequently Asked Questions
General FAQs (6)
While we will do our best to meet your request, we cannot guarantee specific sites or lodging units, due to potential unforeseen mechanical, utilities or weather issues. However, we make our best efforts in providing the selected site or lodging unit, or the best alternative.
If you have multiple sites, we cannot guarantee these sites to be side by side, however, we will try our absolute best to accommodate your request.
No, we do NOT accept holds or pencil-ins for sites or lodging units.
All reservations require a 100% credit card payment. Cash or checks are not acceptable.
If you cancel your reservation more than one (1) month before the check-in date, we will return your reservation payment less a $50 processing fee for each reservation. Cancellations made less than 1 month before the check-in date, will result in the forfeiture of the entire paymentt. Guests who shorten their stay after arrival will forfeit the reservation payment.
If I cancel my reservation, more than one (1) month before the check-in date, when my credit card be credited?
Within 10 business days after the cancellation date.